Pendle Performance (Main HQ)

Avoid this business. Absolutely shocking customer service. I called to politely correct a mistake on my booking date and to double-check that Martin could actually tune a Sportline van (as one of their own franchises told me they couldn’t). I wanted to confirm this before committing to a five hour round trip up north. Instead of a professional response, I was met with disgusting verbal abuse from the owner, Martin. He aggressively told me he "doesn't do it for the money" and openly claimed he instructs his franchises to treat customers with zero respect. He is a verbally abusive bully on the phone who clearly cannot handle running a professional business. I'd be very interested to know if he'd talk to you like this face to face! Martin, if you read this: I welcome you to put our recorded phone call (as threatened by you) on social media, so everyone can hear exactly how you treat paying customers, with remarks like "stand back and listen to yourself, "you need to call me back and apologies", "take a look at yourself in the mirror ", "you customers want everything straight away" (even though I'd booked for three weeks in advance). Save your hard earned money everyone and go to a professional who actually values your custom.

We had our VW Transporter T6.1 remapped at Pendle performance what an amazing job it's a different van !!!

Got my Vw done this week. Fantastic from start to finish. My unit had to be sent away to auto tune to be unlocked and it was a 4 day turnaround. The drive back was a dream and now my VW drives as well as my 2019 Audi A3 Seen some negative reviews on here but mine was 100% positive. If we buy another VW in the future Martin will be the first port of call. 5 stars full stop