Quantum Tuning

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VACANCY File Writer – Quantum Tuning Ltd Location: Hybrid remote position, occasional visits to our headquarters in Maidenhead, Berkshire, UK will be required for training, team meetings and collaboration. Hours: Full Time, Permanent Salary: Competitive, depending on experience Are you passionate about vehicles, automotive technology, and problem-solving? Quantum Tuning is looking for a motivated and detail-oriented File Writer to join our growing Files Team. This is an exciting opportunity to work at the heart of the remapping industry, supporting a global dealer network and helping deliver high-quality tuning files for a wide range of vehicles. What You'll Be Doing As a File Writer, you'll play a key role in the day-to-day operation of our Files Department, including: • Creating and delivering tuning files using existing templates and processes • Maintaining fast turnaround times while ensuring file quality and accuracy • Handling support tickets assigned to you and assisting dealers with technical queries • Providing telephone, online chat and ticket support to our dealer network • Working with our Database Team to improve and maintain WinOLS projects and autoresponder systems • Identifying and reporting issues relating to dealers, equipment, file quality or unusual vehicle behaviour • Applying DTC handling techniques where required • Contributing to the continuous improvement of our systems, processes and database What We're Looking For: Essential Skills & Experience • Strong computer and keyboard skills • Confident using Windows-based PC systems • Excellent attention to detail • Ability to work accurately under pressure • Good communication and customer service skills • Polite and professional telephone manner • Willingness to learn and develop technical knowledge • Ability to work independently and as part of a team Desirable Skills & Experience • Experience with WinOLS • Understanding of ECU remapping and tuning files • Knowledge of DTC management techniques • Experience using support platforms such as Freshdesk • Knowledge of Combustion Engines both gasoline and diesel • Automotive diagnostic or tuning experience What We Offer • A chance to work within one of the UK's leading vehicle tuning companies • Ongoing training and development • Friendly and supportive team environment • Opportunities to expand your technical knowledge and career • Working with cutting-edge vehicle tuning technology every day About Quantum Tuning Quantum Tuning is an internationally recognised vehicle remapping brand with a network of dealers across the UK and worldwide. We pride ourselves on delivering high-quality tuning solutions, exceptional support, and industry-leading turnaround times. Interested? Send your CV and a brief introduction explaining why you'd be a great fit for the role to: accounts@quantumtuning.co.uk Please feel free to share this post with anyone who may be interested.