Engine Tuner

Came in to get a health check on a prior occasion. I presumed this would include a little more than putting it on the ramp and having a look underneath. I presumed it would give me a reading of the engine health etc especially for the price. But never mind. Anyway came here again for another car to get it tuned. I had pre booked a few weeks in advanced. When it came to the date they had no idea I was coming (despite proof over emails of the booking and time that we had previously communicated and agreed). So they agreed and ended up trying to ‘fit me in’. Ended up waiting for 2 hours and they told me to come back another day. Came back again on the time and day we agreed just to be told the tuner wasn’t even there yet… again sat there waiting for nearly 2 hours before the car was even moved to the dyno. I said I wanted to see the car on the dyno, which they said it will take a while to set up (understandable). Then after having sat in reception for ages they told me to go and have a look at the dyno, so I did. I walked out to see the car halfway through its last run on the dyno. I was told it was finished. I wasn’t happy with this as I specifically wanted to see at least ONE full run on it. Annoying. The tune is fine and got good power gains but after this tune my clutch started slipping which didn’t happen at all before. Literally on the first drive out. Realistically the clutch is probably just on it’s way out so is just one of those things. However I’ve came to find out the torque from the tune is on the limits of the stock clutch anyway. This would have been nice to know before hand. Tune was expensive too, considering I spent way longer sitting around than what they actually did on my car (less than an hours worth or work). Overall, not very happy with my experience here at all. Didn’t seem to care about their customers nor did I receive any apology. Very disorganised and drove away feeling disappointed with the whole experience and service received. Will be taking my future car else where.

Ben and the guys at engine tuner are amazing, helped me multiple times with remaps and exhausts. Have always been a good experience when visiting the place. First time I came I was getting a custom exhaust for my Skoda and John and another chap walked me through exactly what I wanted and made sure they had all the information they needed before booking me in. Ben has always been really informative and helpful when it comes to some of my daft questions so thanks guys and H on the front desk! Definitely recommend being your car here!

Decent people, they know there stuff, top service too