Llandow Tuning

I took a 320d to them in 2019 and a 520d last spring, so this X5 was booked in before I had even driven it home. The hill onto the main road used to have the gearbox kicking down every time. It pulls up in the higher gear now, even with the boot loaded. I have compared fill-ups over two months and the fuel economy is better on the motorway and no worse in town. One cold morning it felt hesitant, so I used the number they gave me at handover. They had a look the same day, found it was a tired battery rather than the remap, and still road-tested the file again before I left. I do not take cars anywhere else now.

Another car to the same garage. The E220 pulls up hills without dropping a gear, and the fuel economy on the motorway is up. They phoned after the first week.

Second car I have taken there. The Sportage pulls up the hill by the shops and the fuel economy is slightly better. Their aftersale support was a text and an open offer to tweak it.

They mapped the works Berlingo and, a year later, the Vito I use for the longer jobs. Both came back pulling properly, which is what I go there for. The hill up to the estate with a full load used to mean staying in a low gear and hoping. The Vito pulls up it and still has something left. Fuel economy on the empty return runs is better than the Berlingo was before its own remap. I went back once because a particular lay-by start felt soft. They came out, made a change, and rang two days later to ask about that same lay-by. Aftersale support with that much attention is why both vans, and the next one, stay with this garage.

I had a Leon done here and later took the Cupra in, then this Formentor. Three cars, one garage. The hill up from the village is steep enough that the standard car was always changing down. It pulls up it now with people in the back and the boot full. Fuel economy was my wife's question, not mine, so we watched it. Around town it is about the same, and on the bypass it is better. We went back because she wanted a little less urgency at low speed. They adjusted the file, explained the difference, and followed up with a call. Hard to argue with aftersale support when they already know the last two cars you brought in.

Not the first visit. The Astra pulls up hills cleanly and the fuel economy on my commute has risen a touch. They rang to ask if I wanted anything changed.

The old Discovery went to this garage and so did this one, the week I collected it. Pulling up the hill with the horsebox is the only test that matters, and it does it in a gear higher than before. On the days I am not towing, the fuel economy has improved rather than gone the other way, which was the worry. After a long weekend I thought it was idling a bit low. I rang, they remembered the truck, and they fitted me in the next morning. A small change and it was right. No invoice for the return visit. That is the aftersale support you hope for when you take more than one vehicle to the same place, and they have it.

The Hilux before this one was done at the same garage, and I booked the new one in before the plates were even on. Towing up the hill to the yard is the test. It used to fall away near the top and now it pulls all the way. Empty, on a motorway run, the fuel economy is better than the last truck managed after its remap, which I did not think they would beat. A month in I asked them about a slight drone in one gear. They had it in, went through it, and showed me it was a worn mount rather than the file. No bill for the diagnosis. I will keep taking work there for as long as they are doing it like that.

Not the first car, and I would not start looking elsewhere. The CX-5 pulls up the hill and the fuel economy has held. They checked in by email the week after.

I have been using this garage since they did the old Mondeo, and the S-Max went to the same place as a matter of course. With the family and the dog in, the hill up to the main road used to have it changing down and making a meal of it. It pulls cleanly now. I watch the fuel economy because of the school runs and the weekend miles, and it is a bit better than it was, not worse. Something felt flat after a fill-up of poor fuel and I mentioned it when they rang the following week. They said to run that tank through, then come in if it was still there. It cleared, and they still offered to look at it. That is the aftersale support I came back for.

I took the last car there and this one followed. It pulls up hill more strongly and the fuel economy on a cruise is better. They rang to make sure nothing needed another look.

Second car at this garage. The Countryman pulls up the hill without fuss and the fuel economy has inched up. A follow-up call a few days later was exactly the aftersale support I wanted.

Back with another car. The V60 pulls up the hill by the roundabout and the fuel economy is no worse for it. Their aftersale support was a call to check the first long journey.

Third van I have had mapped at this garage, after two Transits that both did high miles. The new Custom pulls up the hill by the industrial estate with a full load, which the last one only managed once it had been remapped. Fuel economy on the lighter days has improved, and even the heavy days are no thirstier than before. I had a rattle after a fortnight and assumed the worst. They told me to bring it straight in, traced it to a loose heat shield, and sent me off without a charge. The remap was never in doubt after that. Aftersale support like that is why the keys keep going back to the same place.

Not the first car I have taken in. The Q5 pulls up hills with less effort and the fuel economy on the dual carriageway has picked up. They emailed afterwards and left the door open if I wanted anything adjusted.

They did my father's Jaguar and then my A6, so this was never a first visit. The long hill on the way home is where the old map felt short of breath. This one pulls, stays in gear, and still feels quiet. I kept a note of the fuel economy for six weeks of commuting and it is up by enough to notice on a fill-up. I went back once because I wanted the throttle a touch softer in town. They changed it while I waited and told me to do a week and ring if I wanted the stronger setting back. I left it as they set it. That aftersale support, and already knowing how they looked after the last car, is the whole reason I am still a customer.

I took the works Transporter there two summers ago and went back with my own Superb. Both times the thing I wanted was the hill on the edge of town, fully loaded, without it dropping a gear. This one pulls up it. Fuel economy on the empty motorway runs has ticked up, which helps. A light flickered on after a long wet drive and I rang them rather than guessing. They knew the registration, had me in the next day, and found a loose connection that had nothing to do with the file. No charge, no fuss. I have already told them the next van will be booked in there as well.

Second car I have taken to them. The C220 pulls up hills more cleanly and the fuel economy on the commute has improved. A quick call the week after was all the aftersale support I needed.

They remapped a BMW for me in 2018 and I took this X3 in without shopping around. The climb on the A-road is the journey I do twice a week, and it used to feel breathless with people in the back. It pulls up that hill properly now. I reset the fuel economy display and, over a month of mixed driving, it is slightly better than the figure I was seeing before the remap. I sent them a note because the car felt a bit sharp first thing. They answered the same day, invited me back, and softened the bottom end of the file while I waited. Good aftersale support is rare enough that I notice it, and it is the reason this garage gets every car I run.

The Discovery I had before this one was remapped at the same garage, so there was no debate about where the new one was going. Towing up the long hill to the main road used to be a slog. It pulls now, and it does not feel as if it is hunting for the next gear. When the trailer is off, the fuel economy on a steady run is better than I expected from a car with this much extra pull. I popped back because the gearbox felt a touch keen to kick down. They adjusted it, explained what they had changed, and told me to come back if I still was not sure. That aftersale support, on top of already knowing the last car, is why they keep getting the work.